Welcome to ProMailNet, a digital platform (the “Platform” or “ProMailNet”) operated by ProMailNet Sàrl, a Swiss company registered under identification number CHE-132.781.170, with registered offices Avenue du Casino 32, 1820 Montreux, Switzerland (the “Company”).
These terms of service (together with all appendices and exhibits hereto, which are hereby incorporated by reference, these “Terms,” “Terms of Service,” or this “Agreement”) explain the terms and conditions by which you, as a user (“User(s)”), either personally or on behalf of an entity (“you” or “You”), may access and use ProMailNet platform (the “Platform”) and related services provided by the Company (the “Services”). The Services encompass the website https://mypmn.com/ (the “Website”), the ProMailNet application (the “Application”), and any other websites, apps, interfaces, dashboards, or related tools accessible via the pmn.com domain, its subdomains, or any other channels (the “Interfaces”).
By accessing, using or interacting with the Services in any way, including by browsing or using any of the features available on the Platform, You represent that you have read, understand, acknowledge, and agree that You are entering into a binding legal agreement with us that includes these Terms and the Privacy Notice in their entirety. If you do not agree to be bound, you are not authorized to access, and should not use, any of the Services.
The definitions provided in Appendix A of these Terms apply to all capitalized terms used herein.
Capitalized terms not defined within these Terms shall have the meanings assigned to them in the Privacy Notice.
The Platform is designed to provide Users with tools for document storage, organization, collaboration, and communication. It offers features that support both personal and organizational use, accessible through Individual or Work Accounts. Users can access the Platform via the Web-Application or the mobile Application, ensuring flexibility in managing and sharing documents, communicating, and collaborating with others.
The Platform offers two types of accounts (i) Personal Accounts for individual users and (ii) Work Accounts for organizations.
Users must be at least 18 years of age or the age of legal capacity in their jurisdiction to create a Personal Account. Users must also have the legal capacity to enter into binding agreements in their jurisdiction, ensuring that they can fully comply with these Terms.
Users are required to provide accurate and complete information during registration. The Company reserves the right to suspend or terminate accounts that contain false information.
Users are responsible for maintaining the confidentiality of their login credentials and are liable for all activities conducted through their accounts.
Users are required to provide accurate and complete information during registration, including their full name, email address, username, and a secure password (the "Registration Data"). Users may also provide optional information such as a profile picture. The Company reserves the right to suspend or terminate accounts that contain false information.
Work Accounts are created by Organizations which can grant access to employees, enabling them to become Users of the Platform.
Organizations are responsible for managing employee access, monitoring use, and ensuring compliance with these Terms.
Organizations must ensure that employees use strong passwords and maintain the security of the account credentials provided.
Organizations are responsible for all activities performed by their employees through their Work Accounts, associated with the Organization's Account.
Users are responsible for maintaining the confidentiality of their Account information, including username and password.
Users must notify us immediately of any unauthorized access to or use of their Account.
We reserve the right to disable any Account at any time if, in our opinion, you have failed to comply with these Terms.
Users must provide accurate, current and complete information when creating their Account.
Users may promptly update their Account information to keep it accurate, current, and complete.
Additional information may be required from Users based on how they use the Platform. For instance, if Users choose to purchase additional storage or subscribe to paid plans to access more functionalities of the Platform, they will need to provide their PayPal information.
Personal Accounts provide free document storage up to a 1024 MB. Users may subscribe to a paid plan for additional storage space and access to more advanced features.
Based on the subscription plan, Users with Personal Accounts may share their Content with other Users on the Platform, enabling collaboration and communication between Users.
Users may choose a subscription plan to increase storage capacity and access advanced collaboration features, including enhanced permissions and version control.
Organizations will have a dedicated Organization Account on the Platform, which will be structured by the Organization itself to reflect its internal teams, departments, and projects through multiple groups.
The Organization Account is based on a subscription plan with the Company. For each employee for whom a Work Account is created, a license is required. The subscription plan allows the organization to structure its Organization Account by creating and managing groups, assigning roles, and overseeing the use of the Platform by its employees.
Employees will be provided with access to specific groups relevant to their roles, enabling focused collaboration and information sharing.
The Company will assign administrative Members to oversee group permissions, manage access rights, and ensure compliance with organizational policies, but it is ultimately up to the organization to set up and manage its Organization Account structure.
These administrators act as the central hub for managing the organization's digital workspace, ensuring effective use of the Platform and providing support to employees as needed.
Organizations can create and manage groups within their Organization Account to facilitate collaboration based on teams, projects, or departments. Groups provide:
To ensure the effective use and management of the Platform, different roles exist within an Organization Account. These roles help define responsibilities and streamline operations, ensuring that all members have appropriate levels of access and control.
Users retain ownership of the Content they upload to the Platform. By uploading Content, Users grant the Company a non-exclusive, royalty-free license to use, modify, and share the Content for the purpose of providing services.
The Company does not review or monitor Content uploaded by Users, and Users are solely responsible for ensuring that their Content complies with these Terms and all applicable laws.
Users, including Organizations, are responsible for managing their Content, including setting permissions, organizing files, and ensuring compliance with applicable laws.
Users are prohibited from uploading any Content that:
Users may not misuse Content uploaded by others within a group, including:
Users are responsible for all fees associated with their use of the Platform, in line with the selected subscription plan or any other purchased services. Accurate billing information must be provided and kept current. Failure to pay may result in suspension or termination of access.
Accepted payment methods include those listed on the Platform (e.g., credit card, PayPal, or other third-party providers).
Personal Accounts operate on a freemium model, offering basic document storage up to the specified limit at no cost. Users may subscribe to monthly or annual paid plans for additional storage or features. Plans renew automatically unless canceled before renewal. Upgrades take effect immediately (prorated); downgrades apply at the end of the current billing period.
Organizations must purchase a subscription that covers all Work-Account licenses for employees. Plans vary by license count and features and are billed monthly or annually. Adding or removing users may require adjusting the subscription range, affecting subsequent billing cycles.
Payments are processed through providers such as PayPal. Payment data is not stored by the Company; Users should review the provider’s terms and privacy policy. Any disputes must be resolved directly with the payment provider.
Late or non-payment may result in suspension or restriction of Platform access. Interest or additional fees may apply, as permitted by law, and will be communicated in advance.
Subscription fees are generally non-refundable except where required by law. Users should evaluate plan suitability before purchase.
By accessing the Services, You accept these Terms. If you use the Services on behalf of an organization, you confirm that you have authority to bind that organization. We grant you a non-exclusive, non-transferable, limited license to access, use, and display the Services and materials, including streaming or (where authorized) downloading content, provided you comply fully with these Terms. We may add, modify, or remove features at any time. Feedback you provide may be used by the Company without restriction or compensation.
You must not use the Platform or Services for any unlawful or prohibited purpose. Specifically, you agree not to:
Violations may lead to immediate suspension or termination of your Account, content removal, and potential legal action. The Company reserves the right to investigate and cooperate with law enforcement.
You are expressly prohibited from using any automated means, including bots, spiders, crawlers, scrapers, or AI models, to access, extract, or collect data or Content from the Platform without prior written consent. This ban covers data mining, training AI models, competitive analysis, market research, and content reproduction. Unauthorized collection or use of Content may result in immediate suspension or termination, legal action, and any other remedies available under law.
The Platform’s design, features, functionality, and all Content supplied by the Company are protected by copyright, trademark, and other intellectual-property laws. Our trademarks, logos, service marks, and trade names are our exclusive property. The Platform’s software (including updates or modifications) is proprietary: Users receive only a limited, non-exclusive, non-transferable license to use it for its intended purpose. Copying, modifying, distributing, selling, leasing, reverse- engineering, or attempting to extract source code is prohibited. “ProMailNet” and related marks are trademarks of the Company (registration pending).
By uploading Content, you grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute that Content in connection with the Platform and our business operations.
Breach of these Terms may, at our sole discretion, result in account termination. We reserve the right to investigate and prosecute violations to the fullest extent of the law and to cooperate with law-enforcement authorities. We may remove or delete any data, Accounts, or other Content that violates these Terms or is otherwise objectionable.
Personal-Account holders may terminate at any time; service continues until the end of the paid period. Employees using a Work Account must ask their Organization administrator. The Company may retain certain data as required by law or for legitimate business purposes.
An Organization may terminate its subscription by written notice; the change takes effect at the end of the current billing cycle, deactivating all associated Work Accounts.
We may suspend or terminate any Account for breach of these Terms, unlawful activity, or non-payment, including all Work Accounts under a violating Organization.
Users lose Platform access upon termination. Extract needed Content beforehand. Organizations may retain employee-uploaded Content per their policies.
Personal-Account users can download their data before termination. Work-Account data-export rights depend on the Organization.
All Content is deleted after a reasonable period unless the Company must retain it by law.
Termination does not release Users/Organizations from unpaid fees or prior breaches.
We may temporarily suspend access while investigating suspected violations, notifying Users of steps required for reinstatement.
THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
To the maximum extent permitted by law, the Company disclaims all representations, warranties, and guarantees—express, implied, or statutory—including warranties of merchantability, fitness for a particular purpose, non-infringement, reliability, accuracy, and security. You assume the entire risk of using the Platform and Services.
Services may be temporarily unavailable for maintenance or due to unforeseen issues. We are not liable for losses arising from any interruption or suspension.
Updates may include security patches or new features. Failure to update may expose you to risks for which the Company bears no responsibility.
To the fullest extent permitted by law, your use of the Platform is at your own risk. The Company is not liable for indirect, incidental, punitive, special, or consequential damages, including loss of data or profits, service interruption, or unauthorized access—even if advised of the possibility.
We do not control or endorse Content uploaded by Users. Any disputes are solely between the Users involved.
Organizations are responsible for managing their Work Accounts and employee actions.
We are not liable for failure to perform due to events beyond our reasonable control (wars, disasters, cyber-attacks, pandemics, etc.).
We are not responsible for losses caused by maintenance, repairs, or events outside our control.
The Company is not responsible for third-party content or websites linked through the Platform.
Claims must be filed within 30 days of discovering a liability, with written notice and supporting evidence. After that period, claims are time-barred.
You are responsible for safeguarding your credentials and backing up your data. The Company does not offer backup services.
You (and, where applicable, your Organization) agree to defend, indemnify, and hold the Company harmless from any claims or losses arising out of your Content, breach of these Terms, violation of third-party rights, or legal non-compliance.
Report violations to support@mypmn.com with a description, link, reason, and contact details. The Company will review and take appropriate action.
Third-party content or links may appear on the Platform. We do not control such content and accept no liability. Accessing it subjects you to the third party’s terms.
We may modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance. Check this page regularly for updates.
These Terms and the Privacy Notice constitute the entire agreement between the parties.
If any provision is deemed invalid, the remaining provisions remain in effect.
Clauses that by their nature should survive termination will do so.
Failure to enforce any provision is not a waiver of the right to enforce it later.
Users may not assign rights or obligations; the Company may assign freely.
These Terms are governed by Swiss law. Exclusive jurisdiction is the courts of Vaud, Switzerland, subject to appeal to the Swiss Supreme Court.
We may restrict the availability of the Services in any jurisdiction where offering them would be unlawful or impractical.
For questions or comments, contact:
support@mypmn.com
ProMailNet Sàrl, Avenue du Casino 32, 1820 Montreux,
Switzerland